Shipping policy
Shipping Policy
At WERUNTOGETHER, we want your order to arrive safely and with as little hassle as possible. Below you’ll find everything you need to know about processing, delivery, tracking, and international shipping.
Order Processing
Orders are normally processed within 2–5 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Please note that processing times may be slightly longer during product launches, holidays, sales, or periods of high demand.
Estimated Delivery Times
After your order has been processed and dispatched, estimated delivery times are:
Denmark: approximately 2–5 business days
European Union: approximately 3–8 business days
International orders: approximately 7–15 business days
Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
From time to time, WERUNTOGETHER may offer free shipping promotions or free shipping above a certain order value. Any applicable offer will be clearly displayed on our website.
Order Tracking
When tracking is available, you will receive a tracking number after your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
International Orders, Customs & Import Fees
Customers ordering from outside the European Union may be required to pay customs duties, import taxes, or other local charges.
These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that the address can be changed once an order has entered processing or has already been shipped.
Delayed or Missing Packages
Sometimes deliveries can be delayed because of the shipping carrier, customs, weather, or other circumstances outside our control.
If your tracking has not updated for an extended period or you believe your package may be lost, please contact us and we will help investigate the shipment.
Returned Packages
If an order is returned to us because of an incorrect address, failed delivery attempt, or because the package was not collected, additional shipping charges may apply if the order needs to be sent again.
Questions About Your Order
If you have any questions regarding shipping or your order, please contact WERUNTOGETHER Customer Support through the contact information provided on our website.
WERUNTOGETHER
Stronger. Together.